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General conditions of the after-sales service

Purpose of this note

This Note is set up to describe the general after sales condition of BEA APAC, to have a better interface with our customers, so that we could provide good after sales service to the customers as much as possible.

1.  Scope and Application

This note describes the general conditions of the After-Sales Service. These general conditions ap¬ply to the repair of products sold to the client by B.E.A. APAC (hereinafter referred to as B.E.A.).

Any dispensation with regard to the general conditions of the After Sales Service must be the subject of separate written conditions concluded and signed by the parties, a copy of which must be retained by each of the parties.

The general conditions of the After-Sales Service, the special conditions and the invoi-cing conditions form the After-Sales Service contract between B.E.A. and the client.

If the general conditions and special conditions contradict each other, the special conditions shall be given priority.

2. Standard Operation

Article 1: Warranty periods

1.1. The warranty periods are based on “ca¬lendar days”.

1.2. All new products sold by B.E.A. generally benefit from a 2-year warranty period starting from the date of shipment, with the exception of products without a serial num¬ber.

1.3. Every repaired product will benefit from a specific warranty of six months starting from the After- Sales Service shipment date if the product is repaired after warranty period. If the product is repaired within warranty period, it will benefit from an extended warranty of six months upon the original 2-year period.

1.4. All products no longer under warranty which is returned to B.E.A. aged less than five years will be repaired in accordance with the established pricing regulations.

1.5. B.E.A. would not repair products aged over five years except special cases.

 

Article 2: General conditions of warranty

2.1. The subject of this warranty is mainly the repair of the products sold by B.E.A., wit¬hin the scope of the general and special condi¬tions.

The general conditions of warranty also cover interventions on non-defective products retur¬ned for: renovation, software updates and/or reconditioning.
2.2. All the following conditions should be fulfilled at the time the package is received by the After-Sales Service:

2.2.1. The packages must be sent to the After- Sales Service address:

B.E.A. Electronics Beijing Co., Ltd.
4th Floor 401 room, 5th Floor 502 room, M8 Building, No. 1 Jiuxianqiao East Road, Chaoyang District, Beijing, P.R.C.
Post code: 100015
(B.E.A. SAV coordinator: Kelly Qian
Tel. : +86-010-57761633)

2.2.2. The packages should be in a state which allows their handling.

2.2.3. The package should ensure efficient pro¬tection from any possible external factors.

2.2.4. The products should be packaged accor¬ding to the basic rules of cleanliness.

2.2.5. The products should be returned in their housings.

B.E.A. reserves the right to refuse accepting any package not complying with these criteria. And B.E.A. suggests the client filling in a delivery note and sends it to B.E.A. SAV coordinator or attaches it with packages.
2.3. This warranty does not apply in cases where the reason for the product’s not functioning can be traced back to a mistake, negligence or inappropriate use on the part of the client and/ or third parties. The warranty does not apply for all damage not caused during the manufac¬turing procedure, such as:
• damage resulting from the client’s wrong electri¬cal installation;

• damage due to faults in the client’s equip¬ment to which the B.E.A. product has been connected;

• damage resulting from accidental actions: fire, water damage, lightning, building col¬lapse, etc…

The warranty does not apply to products which have been overhauled, modified, repaired or dismantled by parties other than B.E.A. service personnel.

2.4. All products returned to B.E.A. complying with the conditions as stipulated in Article 2.2 within the warranty period, in accordance with Article 3, will be repaired by B.E.A. free of charge with the exception of conditions defined in Article 2.3.
2.5. Should B.E.A. consider the product “beyond repair”, B.E.A. will offer to exchange the pro¬duct free of charge, insofar as the product is under warranty.

In this case, B.E.A. reserves the right to ex¬change the product for an identical new pro¬duct or, if this is not possible, for an equivalent product.

 

Article 3: Interventions to be performed by B.E.A.

3.1. Within the scope of the general conditions of warranty, B.E.A. shall repair, procure spare parts for and perform work at B.E.A. on the fol¬lowing modules:

• the main sensor element (ultrahigh fre¬quency cell, the DRO (dielectric resonator oscillator), the infrared or laser module, the motors);

• the housing (and mounting accessories);

• the electronic PCBAs;

• the optical assembly (including lenses).

 

Article 4: Invoicing & Payment

4.1. B.E.A. reserves the right to adjust the After-Sales Service charge having provided information to the clients by post or e-mail in advance.

4.2. All invoices not challenged within 8 working days are deemed to have been accepted by the client. (Not including special circumstances)

4.3. All the payment should be completed by the specific time according to the payment term. The payment term and the specific time are depending on the agreement between the sales and the client.
Article 5: Applicable law – Jurisdiction

5.1. These general/special conditions of the After-Sales Service of B.E.A. are subject to Chinese law.

5.2. All disputes will exclusively resolved by the courts of the administrative district res¬ponsible for B.E.A.

5.3. The buyer must comply with all provisions stipulated in the HALMA Code of Conduct, available to download from the website http://www.halma.com. This code is designed to guide us and our business partners in our professional activies. It indicates how to steer our activies with regard to ethics, ethical rules, and the law. It also obliges us to respect the law and national and international regulations, particularly regarding fraud and corruption, conflicts of interest, insider dealing, and whistle-blowing.

*Note:
This two year’s warranty does not apply in cases where the reason for the product’s not functioning can be traced back to a mistake, negligence or inappropriate use on the part of the client and/ or third parties. It also does not apply for all damage not caused during the manufacturing procedure, such as:

• damage resulting from the client’s wrong electrical installation;

• damage due to faults in the client’s equipment to which the B.E.A. product has been connected;

• damage resulting from accidental actions: fire, water damage, lightning, building collapse, etc.

 

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